Our Policies, Standards & Governance

At Care To Listen, we are committed to operating responsibly, ethically and transparently as a registered charity and as a BACP accredited service. We recognise the importance of having clear policies, procedures and professional standards to protect the people who access our services, our staff, volunteers and the wider organisation.

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Our policies and processes help guide the way we work, ensuring that we maintain appropriate standards of care, protect personal information, manage our resources responsibly and meet our legal and charitable responsibilities.

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We regularly review our policies and procedures to ensure they remain relevant, effective and in line with current legislation, regulatory requirements and good practice.

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Client Confidentiality & Data Protection

We take the privacy and confidentiality of everyone accessing our services seriously. We handle personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are also member of the ICO. 

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Information shared with us through counselling, assessments, referrals and other communications is treated confidentially and accessed only by those who need it for legitimate purposes. 

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Counselling confidentiality is respected at all times, subject to appropriate professional and safeguarding responsibilities. There may be circumstances where information needs to be shared to protect someone from serious harm or where we are legally required to disclose information.

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Our Professional Standards & Safeguarding

The safety and wellbeing of our clients are central to everything we do. We have policies and procedures in place to support safe, ethical and professional working practices, including safeguarding, confidentiality, clinical supervision, professional boundaries and complaints management.

 

Our counsellors work within appropriate professional and ethical frameworks, with access to clinical guidance and supervision to support the quality and safety of our services.

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Charity Governance & Accountability

As a registered charity, we are accountable for how we operate, how we manage our finances and how we use our resources to achieve our charitable objectives.

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Our Board of Trustees provides oversight, governance and strategic direction, helping ensure that the charity is managed responsibly and in the best interests of those we support. We maintain appropriate financial controls, reporting procedures and organisational policies to promote transparency, accountability and the long-term sustainability of our services.