Our Mission

At Care To Listen, our mission is to make professional mental health support, counselling and education accessible to everyone, particularly those who may face barriers to accessing services.

We are committed to improving emotional wellbeing, strengthening individuals and communities, and creating opportunities for people to feel heard, understood and supported. Through our clinical services, community partnerships, education and ongoing development, we aim to make a meaningful and lasting difference to the lives of the people and communities we work alongside.

As we continue to grow, we are expanding our reach, developing new partnerships and exploring innovative ways to improve access to mental health support, ensuring that our services remain responsive to the changing needs of our community.

Our Clinical Responsibility

Providing accessible, affordable and professional counselling to individuals experiencing emotional and psychological difficulties. We are committed to maintaining high clinical standards, supporting our counsellors and ensuring that everyone accessing our services receives safe, ethical and effective care.

Community Outreach & Inclusion

Working alongside communities to reduce barriers to mental health support and reach people who may otherwise struggle to access services. This includes our growing work with asylum seekers, refugees and migrant communities, recognising the additional challenges that displacement, cultural differences, language barriers and uncertainty can bring.

We have developed an extensive multilingual counselling service, with a roster of counsellors collectively covering more than 30 languages, helping people access support in a language they feel comfortable expressing themselves in which we continue to develop.

Education, Training & Professional Development

Through our CTL School of Counselling, continuing professional development (CPD) and educational programmes, we aim to develop the knowledge, skills and confidence of current and future counsellors. We believe high-quality education and ongoing professional development play a vital role in improving mental health provision. By developing counsellors who understand risk, recognise complexity and have the skills and experience to work with people facing significant emotional and psychological challenges, we aim to strengthen the quality of counselling available.

Developing Our Practice & Innovation

We are committed to continually learning, evolving and improving the way we work. Through reflection, research, partnerships and the development of new services, we aim to respond to emerging needs, explore innovative approaches to mental health support and ensure our work remains relevant, inclusive and effective.

Looking ahead: From individual support to stronger communities

As Care To Listen continues to grow, we are committed to expanding our reach and finding new ways to support individuals and communities

We are particularly keen to develop closer relationships with schools and educational settings in the near future, working alongside young people, parents, teachers and other education professionals to improve emotional wellbeing, increase mental health awareness and provide support where it is needed.

Alongside this, we want to continue developing our multilingual counselling provision and strengthening our work with asylum seekers, refugees, immigrants and others who have been displaced from their homes. We recognise the unique challenges that can come with displacement, uncertainty, cultural adjustment and language barriers, and are committed to making professional counselling and emotional support more accessible to people from diverse backgrounds.

Our ambition is to continue growing as a charity that responds to the changing needs of our communities, builds meaningful partnerships and creates opportunities for more people to access the support they need, regardless of their circumstances, background or language.